ICT consultingU06
Strategy you can actually execute
Independent assessments, IT strategic plans, roadmaps and vendor selection, grounded in your budget and your people.
- IT audits
- Roadmaps
- Governance
Australian-owned ICT partner · Est. 1999
Every layer of your IT, one accountable team.
From the network cabinet to the AI model, OSS Infotech designs, builds and runs technology for councils, government agencies, enterprises and not-for-profits across Australia.
OSS-RACK-01Castle Hill · NSW
U08AI implementation
U07Application development
U06ICT consulting & strategy
U05SAP & Microsoft platforms
U04Cloud & infrastructure
U03Networking & security
U02Technology refresh
U01Managed services & support
8U · all systems nominalsince 1999
1999Serving Australian organisations for over 25 years
End-to-endStrategy, build, deployment and ongoing support
Gov-readyTrusted by NSW local councils and agencies
LocalSydney-based engineers, Australian-owned
What we do
Consulting, engineering and support under one roof
Pick a single service or hand us the whole stack. Either way you get one team that understands how every layer affects the next.
Application developmentU07
Software built around your process
Custom web, mobile and back-office applications, e-commerce platforms and integrations that connect the systems you already own.
- Web & mobile
- E-commerce
- APIs
AI implementationU08
Practical AI, safely deployed
Assistants, document automation and analytics built on your data, with governance and privacy designed in from day one.
- Copilots
- Automation
- Data
InfrastructureU04
Servers, cloud and everything between
Design, migration and management of on-premises, hybrid and cloud environments on Microsoft Azure, Microsoft 365 and more.
- Hybrid cloud
- Backup & DR
- M365
NetworkingU03
Networks that stay up and stay secure
LAN, WAN, Wi-Fi and firewall design and installation, multi-site connectivity and cyber security hardening.
- SD-WAN
- Wi-Fi
- Firewalls
Technology refreshU02
Modernise without the disruption
Lifecycle planning and staged replacement of ageing hardware and software, with data migrated and staff supported through the change.
- Lifecycle
- Migration
- Rollout
SAP & ERPU05
SAP managed services
System management, support and enhancement for SAP environments, including long-running engagements with NSW local government.
- SAP ERP
- Support
Telco solutionsU05
Turnkey Telco OSS/BSS
Operational and business support systems for telecommunications providers, from provisioning and billing to customer portals.
- OSS/BSS
- Billing
- Portals
Managed servicesU01
Support that knows your systems
Proactive monitoring, patching, help desk and on-site support from the same engineers who built your environment.
- Help desk
- Monitoring
- On-site
AI implementation
AI that earns its place in your business
We start with the work your people repeat every day, then apply AI only where it saves real time or improves a decision. Every deployment respects Australian privacy obligations and your existing security controls.
Readiness
AI readiness review
We map your data, systems and processes and identify the use cases with the clearest return.
Assistants
Copilots & knowledge assistants
Secure assistants that answer from your own policies, documents and records, inside Microsoft 365 or your own apps.
Automation
Document & workflow automation
Extract, classify and route invoices, forms and requests so staff can focus on exceptions.
Governance
Responsible AI guardrails
Access controls, audit trails and usage policies so AI is adopted safely and transparently.
How we work
A clear path from first conversation to steady state
Assess
We review your current environment, risks and goals, and listen to the people who use it daily.
Plan
A costed, staged roadmap with clear priorities, so you know what you're buying and why.
Build
Our engineers design, develop and deploy, with testing and minimal disruption to operations.
Run
Ongoing monitoring, support and improvement, so your investment keeps paying off.
Case studies
Proven in councils, classrooms and control rooms
From NSW local government to IPTV networks spanning five countries, here's how OSS Infotech has designed, built and run systems that matter.
Local government · Bankstown NSW
Bankstown City Council
A long-running partnership covering infrastructure, applications, ERP and risk. Three engagements stand out:
3,000+ → 728applications after rationalisation
8 → 2sites replaced by two internal data centres
“OSS Infotech provides us with a systematic approach to the management of BCC's IT infrastructure.”— Bankstown City Council
Infrastructure & application rationalisation
Decommissioned eight sites and designed two new internal data centres, cutting rent and connectivity costs, bringing teams together and improving IT support. Led the drive that consolidated 3,000+ applications to 728.
Contract & risk management system
Defined the business requirements and analysis for a new contract and risk system. Insurance premiums fell and vendor compliance with procurement rules rose significantly.
SAP & infrastructure managed services
SAP ERP managed services, IT infrastructure management and a Microsoft Windows Server platform supporting council operations.
Leisure · Multi-location play centres
Sim & Sam's Party & Playtown
CRM, business operations, POS and mobile apps for playtime, parties and sports events across multiple locations.
<2 mincustomer check-in
iOS + Androidbooking apps
Project details
- One central system that still lets each location set its own services and pricing.
- Digital onboarding, auto re-entry, booking and invoicing. Minimal upfront data, e-signatures and instant QR codes; marketing data captured later.
- Apps for playtime and party bookings, playtime gifts, promotions, feedback and reviews.
EdTech · Online competition platform
The MOCK
An “earn while you learn” mock competition test platform, designed and delivered end to end.
100k+question database
35%faster payment processing
Project details
- Integrated 10+ question repositories into one database, lifting efficiency 50% and enabling data-driven decisions.
- Prize-pool and platform-fee algorithms cut manual calculation 40% and fund distribution time 20%.
- Automated contest fees, refunds and prize payouts through the payment gateway.
Media · Japan, Sri Lanka, Israel, Netherlands, USA
The New Media Group K.K. — IPTV
IPTV infrastructure for South Asian community channels, programs and movies, from satellite dish farms to viewers worldwide.
130+channels
5countries
Project details
- Download and encoding facilities in Israel, Sri Lanka, India and the Netherlands to capture each broadcaster's satellite footprint.
- Delivery via Akamai and Limelight Networks plus local servers, with at least SD quality anywhere in the world.
Payments · Japan, Australia, US, UK
The New Media Group K.K. — MediaPay
A multi-country, multi-currency media payment system integrated with local payment processors.
4countries
Localcurrency & gateways
Project details
- Geocoding routes each customer to their local currency and gateway, avoiding conversion and international fees.
- Managed downloading, encoding and IPTV broadcasting.
- Built the IPTV OTT publishing and customer management system.
Industrial · Welding QA & resourcing
Busicom Solutions
Central cloud virtualisation and IP-PBX unified communications to cut costs and support remote and mobile staff.
CitrixXenDesktop 5.6
3CXIP-PBX, fax & voicemail
Project details
- Managed the move from thick to thin clients with training, demos and system champions.
- Citrix virtual servers reduced hardware and support costs and made app deployment consistent.
- 3CX IP-PBX with unified fax and voicemail.
Local government · Bungendore NSW
Palerang Council
Infrastructure analysis and a strategic IT plan setting the council's future technology direction.
Not-for-profit · Eastwood NSW
Christian Community Aid
An IT services transformation that streamlined infrastructure and improved efficiency across the organisation.
Professional services · Sydney CBD
Hill Rae & Embrey
Replacement of outdated IT infrastructure with a modern, supportable environment.
Who we serve
Built for organisations that can't afford downtime
- Local councils GOV
- State agencies GOV
- Enterprise ENT
- SMEs SMB
- Not-for-profits NFP
- Education & EdTech EDU
- Telco, media & IPTV TEL
- Leisure & retail RTL
Partners
Backed by the platforms you rely on
Microsoft
Microsoft Partner Network member delivering Azure, Microsoft 365, Windows Server and Copilot solutions.
SAP
SAP system management, support and managed services for ERP environments.
About OSS Infotech
Future-safe IT since 1999
1999
OSS Infotech founded in Sydney as an Australian-owned ICT solutions provider.
2000s
SAP and infrastructure managed services for NSW local government.
2010s
Custom software, e-commerce and Telco OSS/BSS platforms.
2020
CRM & POS for a multi-site children's play centre operator.
Today
AI implementation, cloud and modern networking for the next decade.
We've spent more than 25 years helping Australian organisations choose, build and run technology that lasts.
OSS Infotech Pty Ltd is an Australian Information Technology company providing ICT consulting, products and services, application development, AI implementation, ICT infrastructure, networking and technology refresh.
Our clients range from large enterprises and government departments to councils, SMEs and not-for-profits. What they share is a need for systems that work, advice they can trust, and a partner who is still there years after go-live.
We call that future-safe IT: technology chosen for where your organisation is heading, not just where it is today.
Contact
Let's talk about your next project
Tell us what you're working on. An engineer, not a salesperson, will get back to you.
Phone
Office
12/9 Salisbury Road, Castle Hill NSW 2154